Terms and Conditions
Last Updated: 03/28/2018
Terms of Service
Thanks for visiting us! All users of our website agree that access to and use of this site are subject to the following terms and conditions. If you do not agree to these terms and conditions, please do not use our site.
We currently only ship to the continental USA and can only provide support to customers located in the continental United States.
Orders typically ship out in 1-2 business days after an order is completed (unless explicitly specified otherwise on the product page such as a Pre-order).
A shipping confirmation email will be sent to the email address associated with the order after the order has shipped. Please wait 3 full business days after your order is completed to receive your shipping confirmation email.
Shipping costs are non-refundable.
Our motor kits and batteries require signature confirmation for delivery. If delivery is refused, shipping costs are non-refundable and a 10% restocking fee will be deducted (these will be withheld from any refund).
For returning an item, you will be responsible for paying for your own shipping costs and original shipping costs are non-refundable. For returns of products over $50, we recommend that you use a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item.
All orders must be canceled before being processed for shipment. An order cannot be canceled after it has been processed for shipment. Orders may already be shipped before you receive a shipment confirmation email. We do our best to ship our orders out quickly (1-2 business days after being placed).
Before a return is sent, a customer must have written approval of said return from BafangUSAdirect. If a customer sends a return without the written consent of BafangUSAdirect a refund will not be issued, and the customer will have to pay for shipping to get the item back or sacrifice the item.
To initiate the return process, please send us an email within 14 days of delivery of the product at [email protected] with your Order Number and return request.
You will receive an email after we receive and inspect your returned item. We will also notify you of the approval or rejection of your return.
Attempted returns of visibly used and/or damaged products will not be eligible for a refund. The customer will have to pay for shipping back to get the item back or sacrifice the item.
If your approved return passes our inspection, you can receive an exchange or refund to your original form of payment. For refunds, a credit will automatically be applied back to your original form of payment. It may take up to 14 business days for the refund to post back on your account.
First of all, customer satisfaction is of the utmost importance to us, and we guarantee that all our items will arrive in brand-new, working condition.
Our products come with a 90-day manufacturer's warranty from the date of purchase for the original customer against all manufacturing defects.
Wear and tear and user damage are not covered under warranty.
This warranty covers parts only and does not cover shipping costs or any labor costs associated with repairs.
Warranty parts will only be shipped within the continental United States.
What will we do to correct problems with your products?
We will need documentation of the issue, including photos and/or videos of the issue and part(s) and serial identification numbers, in order to first try and troubleshoot the issue with you. These are DIY kits and you must be willing to do some basic troubleshooting/repair. You may also need to ship the part back for us to test in order to determine the issue. If a component is deemed to be defective or damaged without user error, damage or modification, a replacement part will be issued.
What we don't do/don't cover under warranty?
BafangUSAdirect will not replace any part(s) without first seeing photos, videos and if need be receiving and testing the damaged part.
We will not replace any part damaged, modified, and/or altered by the user.
Warranty does not cover issues due to wear and tear, water damage, collisions, falls, reprogramming, blown controllers, fried motor coils, worn gears or any other customer inflicted damage.
Once you start, cutting, splicing, changing connections, soldering, reprogramming, or altering and modifying the product in any way, the warranty is null and void.
Warranty is voided when pairing parts purchased form BafangUSAdirect with non-BafangUSAdirect purchased parts. We cannot provide troubleshooting support with items purchased from other companies. Items purchased from Amazon, Ebay, and AliExpress often result in damage and premature failure.
Warranty does not cover products employed for commercial use (e.g., pedicabs, bike rentals, delivery vehicles, cargo bikes, etc.).
Battery warranty does not include damage from power surges, use of improper charger, normal wear and tear, water damage, or modified/altered and/or improper connections.
We do not offer warranty service to non-original purchasers.
We will not pay for return shipping on any defective or damaged part.
Terms of Warranty
This warranty only applies to the original purchaser of BafangUSAdirect products. This warranty is expressly limited to the replacement of defective parts at the sole discretion of BafangUSAdirect. This warranty does not cover any damage or defects resulting from wear and tear, modifications, alterations, misuse, neglect, abuse, commercial use ( e.g., pedicabs, bike rentals, delivery vehicles, cargo bikes etc.), improper installation/assembly, installation of parts not originally intended or compatible with the products as sold, operator error, water damage, extreme riding or stunt riding. BafangUSAdirect will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall BafangUSAdirect be responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
User Submitted Content
When you submit or post any material (including any photos, videos, or comments) via the Site, you grant us, and anyone authorized by us a royalty-free, irrevocable, perpetual, unrestricted, non-exclusive, worldwide license to use, copy, modify, transmit, distribute, create derivative works from, and or/publicly display or perform such material, in whole or in part, in any medium or manner whether not known or hereafter developed, for any purpose that we choose.
You are responsible for your own actions while using our products. BafangUSAdirect is not liable/responsible for any accidents or injuries (whether caused by you or others) that may occur during the use of our products.
Customer Service and Respect
We pride ourselves on being friendly, respectfully, and kind. We truly do treat our customers like friends. It is very important to us that our customers treat us with the same respect and sentiment. We understand that sometimes when you reach out for
Use of This Site
This website and any mobile application (collectively, this "Site") is owned by BafangUSAdirect LLC ("We", "Us" or "BafangUSAdirect"). We are providing you with access to this Site and our online store (together, our "Services") subject to the following terms and conditions. By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these "Terms"). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for or purchase merchandise from the Site. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.
In order to access some features of this Site, you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide
When you use this
This Site may include features and functionality ("Interactive Features") that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive
Rights in User Content
Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site. By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.
Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become Our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Restrictions on Rights to Use
You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):
As between you and Us, this Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this Site (collectively, the "Site Content"), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Us or our licensors and protected by applicable copyright laws. The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents, copyrights, trademarks, trade secrets or other proprietary rights.
Purchases on this Site
You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an
This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.
You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.
To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants ("Our Related Parties"), from and against any claims, damages, costs, liabilities and expenses (collectively, "Claims") arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs
Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site
Exclusivity of Remedy; Limitation of Liability
Your sole and exclusive remedy, and Our sole and exclusive liability, for any breach of
You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees
Modifications to Site
We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.
If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
No Third-Party Beneficiaries
These Terms are for the benefit
No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you do not have any authority of any kind to bind
This website is operated by BafangUSAdirect LLC. Throughout the website, the terms "we", "us" and "our" refer to BafangUSAdirect LLC. BafangUSAdirect LLC offers this website, including all information and services available from this site to you, the sure, conditioned upon your acceptance of all terms, conditions, policies
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities per person per household or per order. These restrictions may include orders placed by or under the same customer credit card, customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and.or billing address/phone number provided at the time the order was made.
You agree to provided current, complete and accurate purchase and account information for all purchases made from us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or any related website should be taken to indicate that all information in the Service or any related website has been modified or updated.
In addition to other prohibition as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose, (b) to solitict others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ehtnicity, race, age, national origin or disability; (f) to submite false or misleading information; (g) to uplodate or transmit viruses or any other type of malicious code that will or may not be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the internet; (h) to collect or track the personal informatino of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (J) for obsence purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is" and 'as available' for your use, without misrepresentation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall BafangUSAdirect LLC our directors, officers, employees, affiliates, members, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special, or
By utilizing our Services and purchasing from us, you agree to indemnify, defend and hold harmless BafangUSAdirect LLC, it's employees, officers, agents and suppliers from and against any claim, including all losses, expenses, damages, and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions. In no event shall our company and it's aforementioned agents be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
*We reserve the right to change/update these Terms.